Refund policy

We accept returns and exchanges for faulty or defective products within 14 days of delivery. Items must be in their original condition and packaging to qualify for an exchange. Assembled or used products cannot be returned.  Refunds will be issued to the original payment method, but shipping fees are non-refundable. To initiate a return, contact us first to receive a Return Merchandise Authorization (RMA) and instructions—do not send items back without approval. For assistance, please reach out to our customer support team.

Return process

1. Please email us at help@massimoprecision.com and include in your email a copy of your invoice/receipt, order date, product name, the reason for the return, name of the purchaser, delivery address, and phone number to receive an RMA (Return Merchandise Authorization)
   
2. In any event, any returned product that is opened, used, damaged, or missing parts will result up in a restocking fee equals to 25% of the purchase price, unless the defect cannot be detected until the product has been assembled/used.
3. When your RMA is authorized, please package all items adequately in the original box to prevent damage in transit, and please ensure that all packaging, accessories, and instructions are included. We recommend using a shipping method with tracking and insurance and signature confirmation. We are not responsible for any losses or damages caused by the return shipping. Please keep the shipping receipt and email us with the tracking number.
4. Upon receipt of the package and completion of our inspection, a refund or replacement will be processed. If the product is found to be defective, we will either grant a full refund or a replacement at no additional cost. If the product is NOT defective, we will refund the original purchase price, less the returning shipping cost (if applicable), and restocking fee at 25% of the purchase price.

Warranty Policy

We have the expert support team ready via phone and email, along with parts and support videos. We offer spare parts for every item we sell for our customers only who purchased a vehicle on massimoprecision.com. In rare situations that we are not able to troubleshoot an issue via phone or email, you may need to send the item in for a warranty claim. In this case please contact us for detailed instructions before you send in your product.

Scope of Warranty

Massimo Precision warrants each product to be free of defects in materials or workmanship for 1 month. The warranty is limited to the replacement of the faulty part and does not cover shipping costs. In addition, the warranty only applied to the original parts of the product.

The following conditions are not covered by our warranty:

• Products that are NOT purchased directly from us.
• Damages caused by the customer of any kind, including, but not limited to:
  • damage resulting from abuse or misuse of the product;
  • damage resulting from normal wear and tear;
  • damage resulting from tampering, customization, or modifications by the customer;
  • and damage resulting from exposure to heat, cold, water, snow, or other hazardous environments or agents.
• Failure to follow the minimum maintenance requirements.
• Lost, stolen, or vandalized products
• Damage caused by an accident.
• Damage resulting from commercial or rental use of the product.

Warranty Claim Procedures

When you need to file a warranty claim, please email us at help@massimoprecision.com and include in your email a copy of your invoice/receipt, order date, product name, the reason for a warranty claim, name of the purchaser, delivery address and phone number, along with the issue encountered and/or part needing replacement. You may be asked to provide supportive photos/videos to help identify the problem and assess the repair needed. We will get you the necessary component in a timely manner once your warranty claim is approved. You will be responsible for any shipping costs due to your claim. In the case where a repair is deemed necessary, you will be responsible to deliver the product to and from the service center.

Labour to Repair or Replace Part

We do not reimburse any labour cost you have incurred or you may incur in repairing the product or replacing the parts. However, we do provide free in-house labour on defective items that are still under their specified warranty period.

Limit of liability

The total liability of this plan is the purchase price you paid for the product. In the event that the total of all repairs exceeds the purchase price paid for the product, we shall have fulfilled all of our obligations under this plan.

Damages during Shipping

Please contact us IMMEDIATELY (within three (3) days after the date the product is delivered) with photos of damages during shipping and wait for further instructions. Original box and all packaging are REQUIRED to process the exchange on the damaged item. Please DO NOT assemble the product until we assess damage photos. In most cases, we will send out the part that was damaged during transportation so it will not warrant a return. In most cases, we will return and replace your item with the exact same model if the damaged parts cannot be replaced.

Package Theft AFTER Deliver

While we do insure all packages with the shipping companies we use for lost or damaged items, Massimo Precision is not responsible for stolen packages AFTER they have been delivered to the recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package It is the buyer’s responsibility to protect the item from theft after delivering. It is recommended to track your package with the tracking information we provided and make an arrangement with the shipping company to be present to receive your item as some items may not require a signature.